Aggressive & Violent Behaviors Happen Every Day
In our Homes, Workplaces, Schools...
Here are a few terms from an employee CPI training I recently completed.
*Anxiety- a change in typical behavior. A feeling of nervousness or unease.
*Body Language- the postures, gestures, facial expressions, and movements used to communicate.
*Communication through Touch- a form of physical contact that expresses feelings or emotions.
*COPING Model- A debriefing tool that may be used with staff and individuals in care after a crisis event.
*De-escalation- preventive interventions that help lessen potential conflict.
*Defensive- protecting oneself from a real or perceived challenge.
*Directive- providing clear direction or instruction. An approach to minimize escalation of a conflict by providing clear instruction. It is the recommended approach to an individual at the Defensive level.
*Disengagement- the use of a safety intervention to gain a release from any holding situation while minimizing risk of pain or injury in situations in which the behavior has been assessed as a low, medium, or high risk to self or others.
*Integrated Experience- "behavior influences behavior". It is the concept that illustrates how your attitudes and behaviors can impact someone in crisis and vice versa.
*Limit Setting- offering a person clear choice and clarifying boundaries of acceptable behavior.
Listening with Empathy- a way of listening and responding to another person that improves mutual understanding and trust.
*Paraverbal Communication- the tone, volume, and rhythm of speech that all work together to express thoughts and feelings. It relates to the way you say things and does not include the words you use.
*Position- where you are in relation to others.
*Posture- ensure your posture remains nonthreatening, balanced, and relaxed.
*Precipitating Factors- factors influencing a person's behavior. These are internal and/or external causes of behavior over which you have little or no control.
*Personal Space- the distance people prefer to maintain between themselves and others. 3ft-6ft etc.
*Proximity- managing the distance between yourself and another person.
*Rational Detachment- recognizing the need to remain professional by managing your own behavior and attitude.
*Risk Behavior- behavior that presents an imminent or immediate risk to self or others. It is where a person impulsively or deliberately presents a physical risk.
*Safety Interventions- non-restrictive and restrictive strategies to maximize safety and minimize harm.
*Supportive- an empathic, nonjudgmental approach. Attempt to alleviate anxiety by helping, understanding, or encouraging. It is the recommended approach to an individual at the Anxiety level.
*Supportive stance- managing your position, posture, and proximity in relation to the person in crisis.
*Tension Reduction- decrease in physical and emotional energy. This is where a person begins to return to a state of calm.
*Therapeutic Rapport- re-establish the relationship. Minimize the harm that may have occurred and address any physical or emotional needs of the person resulting from the crisis.
"We can only control one person's attitude and approach in a crisis situation -- and that is ourselves".
stay safe out there, Y'all...
EM
References:
https://institute.crisisprevention.com/LP7-CPI-Branded.html/?utm_source=bing&utm_medium=cpc&utm_campaign=gen-branded-b-tofu-search&msclkid=868768db6ffb199001f70d7496c5739f
Create a Safer Workplace with De-escalation Training | CPI (crisisprevention.com)
Well done 👍🏽
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